Missed calls, lost leads.
After-hours calls and slow WhatsApp replies send patients elsewhere.
AI concierge for precision-health clinics
Every call answered. Every patient followed up.
UnizHub answers your clinic's calls and WhatsApp messages 24/7 in your patients' language. It books consultations and guides every patient from first enquiry to follow-up, safely.
- 24/7 on every channelPhone, WhatsApp, web chat
- Arabic & EnglishMore languages coming
- Hosted in the UAEData isolated per business
- Human handover anytimeWith a full AI summary
01The problem
Premium patients don't wait.
Every unanswered call or slow reply is a patient who books somewhere else. Most clinics lose them without ever knowing.
A long, manual journey.
Consult → test → results → plan → reorder. Every step needs someone to act.
A team stuck on repeat.
Prices, preparation, "are my results ready?", all day long.
Revenue that leaks.
Follow-ups and reorders depend on someone remembering.
02The solution
Meet your clinic's AI concierge.
One assistant on every channel, branded as your own, that knows when to hand over to your team.
Answers instantly, everywhere.
Phone, WhatsApp (including voice notes) and web chat, 24/7.
Speaks your patients' language.
Arabic and English at launch, more languages coming. Switches mid-conversation.
Moves every journey forward.
Qualifies, books, reminds, follows up.
Safe by design.
No medical advice, identity checks, emergency detection, instant human handover.
03Voice AI
A receptionist that never misses a call.
- Answers every call, day and night.
- Books appointments live on the call.
- Transfers to your team with a whispered summary.
- Understands WhatsApp voice notes.
- Transcripts and summaries for every call.
Listen: AI concierge booking a consultation (Arabic / English)
Audio0:00 / 0:24
- ConciergeGood evening, thank you for calling Lumora Clinic. How can I help?
- PatientHi, I'd like to book a longevity consultation.
- ConciergeOf course. I have Tuesday at 10:30 or Wednesday at 4 pm. Which suits you?
- PatientTuesday works.
- ConciergeDone. You're booked for Tuesday at 10:30. I'll send the details on WhatsApp.
04How it works
From first message to repeat patient.
Eight steps, run by the concierge, with your clinician in charge of the medical one.
- 01
Enquiry
Patient calls or messages at any hour
- 02
Qualify
The concierge understands goals and needs
- 03
Book
Live calendar booking and confirmation
- 04
Consult
Your clinician takes over
Human step - 05
Test kit
Delivery and return guidance
- 06
Results ready
Private notification and a booked review
- 07
Plan & follow-up
Check-ins and reminders
- 08
Reorder
One-tap supplement reorders
Human handover at every step. Your team gets an AI summary, and patients never repeat themselves.
05One platform, any size
From one clinic to a whole partner network.
Patient data never crosses between businesses without patient consent.
01 / 03
Independent clinic
Your own branded concierge, numbers and team, live in days.
02 / 03
Multi-branch group
Set your brand, knowledge and journeys once; run them locally in every branch. One patient record, one dashboard.
03 / 03
Brand network
Share approved content, products and journeys with partner clinics. They keep their own patients; you see network performance.
06For your team
Everyone gets the right workspace.
Coordinators, clinicians, managers and network owners each see what they need, and nothing they don't.
lumora.unizhub.com/inbox
U
Unified inbox
AllNeeds human · 2VIP
Omar Al Suwaidi2m
Asked about consultation pricesReady to bookNadia Al Amiri5m
Voice note · 0:12Needs humanLayla Mahmoud9m
Can I move my review to Thursday?VIPJames Whitfield14m
Do you offer genetic testing?Ready to bookRashid Khan31m
Are my results ready?ResultsNadia Al AmiriWhatsApp · Arabic / English
Take overAI summaryWants a longevity consultation. Prefers Tuesday mornings. Asked about fasting before the blood test, so it was routed to a clinician. Suggested next step: confirm Tue 10:30.
Voice note (transcribed): I'd like a longevity consultation, Tuesday morning if possible.
Tuesday at 10:30 is free. Shall I book it for you?
Yes please. Do I need to fast before the blood test?
Booked. I've passed your fasting question to your clinician, who will reply here shortly.
Handed to team · summary sharedNA
Journey stageNadia Al AmiriIdentity verified
- Enquiry
- Qualify
- Book· now
- Consult
- Test kit
- Results ready
- Plan & follow-up
- Reorder
Escalation queueMedical questions are never answered by the AI
PriorityReasonPatientWaiting
UrgentEmergency keyword detectedKhalid Al HarthyLive → staffOpen →
HighFasting before blood testNadia Al Amiri4 minOpen →
NormalAsks to interpret resultsRashid Khan12 minOpen →
NormalSupplement dosage questionSami Hassan26 minOpen →
Lumora Clinic · Dubai · this week
Conversations1,248
Booked consults186
Handled by AI64%
First response38s
Booked consultations by day
MonTueWedThuFriSatSun
Network view · partner clinics
PartnerShared contentActive journeysBookings (30d)
Vitalis Wellness · Dohav3 · synced14261
Noor Aesthetics · Jeddahv3 · synced9738
Cedar Health · Muscatv2 · update ready6422
Harbor Clinic · Kuwait Cityv3 · synced11847
Partners keep their own patients. You see network performance, not patient records.
07Safety first
Built for healthcare from day one.
The concierge handles logistics. Your clinicians handle medicine. The line between them is enforced, logged and auditable.
Medical boundaries
Never diagnoses, interprets results or gives dosage advice.
Human in the loop
Clinicians approve medical content and answer escalations.
Identity checks
Verified before anything personal is discussed.
Emergency detection
Urgent cases go to staff immediately.
Data residency
Hosted in the UAE; each business's data is fully isolated.
Full audit trail
Every AI action is logged and reviewable.
08Outcomes
What clinics can expect.
All figures are targets, to be validated in our pilot programme.
Target0
missed calls in opening hours
Target<1 min
first response
Target60%+
of enquiries handled by AI
TargetMore
booked consultations
09Pricing
Simple pricing per clinic.
Multi-clinic discounts from 2 clinics. Running a partner network? Ask about the Network plan →
Essential
$299/ clinic / month
- 500 AI conversations
- 300 voice minutes
- WhatsApp + web chat
- Core patient journeys
Professional
Most popular$599/ clinic / month
- 1,500 AI conversations
- 1,000 voice minutes
- Everything in Essential
- AI phone receptionist
- Results-ready journeys
- Organization dashboards
Premium
$1,190/ clinic / month
- 4,000 AI conversations
- 3,000 voice minutes
- Everything in Professional
- All channels and campaigns
- Advanced reports
- Dedicated success manager
No. It never diagnoses, interprets results or advises on medication. Medical questions go to your clinicians.
Arabic and English at launch, including mixed conversations. More languages are coming.
Always. Patients can ask for a human anytime, and your team gets a full summary.
In the UAE. Each business's data is fully isolated from every other business.
Yes. Forward your existing line, or get a new local number.
Yes. Set things up once for your organization and run them per branch, with one patient record and one dashboard.
Yes. The Network feature shares your approved content with partners while they keep their own patients private.
Coming soon. Guided onboarding by our team.
Never miss a patient again.
See your AI concierge answer a real call in your clinic's voice.